Home
Customer Service
Skill Tests Library

Tests to Measure and Assess All Customer Service Skills

No items found.
A group of icons that are connected to each other, including a person, a clock, a graph, and a server

SAP CRM Test (Customer Relationship Management)

Candidates
Assessed:
12534
Organizations Served:
126
A woman is seated at a desk with a laptop and speaking through a microphone.

Customer Service Aptitude Test

Candidates
Assessed:
11984
Organizations Served:
135
An icon of a man in a blue circle with a checkmark

Customer Success Analyst

Candidates
Assessed:
12456
Organizations Served:
112

Start hiring job-fit candidates using our Customer Service assessment test.

Our Customer Service skills assessment test is useful for hiring:

Customer Service Representatives Customer Service Associates Customer Service Analysts
Customer Service Executives Customer Service Consultants Customer Service Specialists

The key skills required by Customer Service Representatives are as follows:

  • Empathy and calmness
  • A problem-solving approach
  • Customer orientation
  • Assertive communication skills
Loved by our
Customers

Implementing iMocha has been a game-changer for our talent acquisition process. The platform’s extensive range of assessments has allowed us to evaluate candidates' skills with precision and efficiency, significantly improving our hiring quality.

The user-friendly interface, coupled with insightful analytics, has streamlined our decision-making process. iMocha not only saved us time but also ensured we onboard the best talent. It’s an invaluable tool for any organization looking to elevate their hiring strategy.

The support from iMocha’s team assigned to UNICEF has been exceptional, providing us with extraordinary customer service experience. We are proud to partner with iMocha and look forward to continuing our journey towards a skills-first approach in talent management.

Enrique Santander

HR Manager, Division of Human Resources
UNICEF

HexaVarsity has one goal, to nurture a learning culture and help people grow and succeed. We were studying industry trends and it was clear that Learning and Development was going to be the game changer. It was then that we decided to have iMocha's consultant centric plan, which would be designed to provide the best learning environment to our employees.

With iMocha, we found the perfect assessment partner that brought a full circle to our initiative.

After the course completion, the assessment provided an apt picture of our employees' strengths, areas of improvement, and laid the path for further individual development planning.

Tanuja Pereira

Head - Learning and Development (Laterals)
Hexaware

Hiring Data Scientists was a challenge as the interview process took time. With iMocha's data science assessments, the process was simplified.

The tool helped us shortlist top candidates and extend offer letter in just 4 days.

Lynn Hodak

Talent Acquisition Manager, Capgemini

iMocha has really helped us in preparing our pre-sales team to sell our embedded security solutions more effectively to customers. We were looking for a partner who could help us to build a tailor-made, flexible solution that could support our needs, and help us to scale globally.

The partnership between Ericsson and iMocha has been excellent. They created solutions for our specific needs and the process has been very collaborative.

Sabine van Zanten

Learning & Development Consultant
Ericsson

FAQ
No items found.
Up Arrow