Claims Manager Test

Insurance claims managers lead a team of claims handlers and ensure they deal with insurance claims efficiently. The claims manager will handle the more complicated insurance claims and deal with customer complaints and appeals. The Claims Manager must have excellent communication skills and work well under pressure.

They must also ensure that the payments are correct and by company regulations. They need to perform claim audits/reviews periodically. They ensure that all customers receive quality service. They need to monitor claim performance statistics to ensure customer retention. They regularly review claims status and create action plans using advanced problem-resolution skills.

They must follow up with any issues related to the insurance claims and direct such matters to appropriate parties when necessary to have them resolved by those individuals. In the case of litigation regarding insurance claims, it is the claims manager’s responsibility to discuss the matter with legal counsel and aid them in pursuing the litigation.

KEY SKILLS REQUIRED:

• Analytical problem-solving skills - Quantitative Aptitude, Abstract Reasoning, Numerical Reasoning
• Leadership Skills: Ability to Plan, Organize, Delegate, and Develop Corporate Human Resources  - Abstract Reasoning, Logical Reasoning
• Effective Communication Skills: Ability to obtain information from others and deliver information to others orally and in written form - Verbal Ability and Verbal Reasoning
• Knowledge of Microsoft Office