CRM Basics Test

Test duration:

min

No. of questions:

Level of experience:

Mid

CRM Basics Test

Book a demo

An icon representing customer relationship management, with a settings gear

CRM Basics Test

CRM (Customer Relationship Management) is an area that helps you to focus on your organization’s relationships with individual people, including customers, service users, colleagues, or suppliers. CRM normally deals with customers’ history data analysis - this involves business relationships with customers, primarily focusing on holding customers and driving their growth in sales.

CRM basics test helps recruiters & hiring managers assess candidates’ customer relationship management skills.

Wondering what other skills we have in our World’s Largest Skills Assessment library?

Visit here

How it works

Test Summary

The CRM competency test is designed by experienced subject matter experts (SMEs) to evaluate and hire CRM Managers per industry standards.

The CRM interview test helps to screen the candidates who possess the following traits:

Experience in handling customers and solving customer issues
Knowledge of analyzing the requirements and building customer relations
Understanding of business ethics, time management, and etiquette
Experience and knowledge of marketing and sales to some extent
Excellent listening skills and interpersonal skills

The CRM basics test is designed considering EEOC guidelines; it will help you to assess & hire diverse talent without bias. With role-based access control, you can now maintain security within your account by providing access to each user based on their established role. Moreover, with the help of our advanced cheating prevention tools, you can allow candidates to take the test from anywhere in the comfort of their time zone.

The CRM competency test may contain MCQs (Multiple Choice Questions), MAQs (Multiple Answer Questions), Fill in the Blanks, Whiteboard Questions, Audio / Video Questions, AI-LogicBox (AI-based Pseudo-Coding Platform), Coding Simulators, True or False Questions, etc.

Useful for hiring

CRM Manager
CRM Consultant
CRM Functional Consultant

Test Duration

min

No. of Questions

Level of Expertise

Mid

Topics Covered

Relationship management

Customer service

Telephone Etiquette

Retention skills

Time management skills

Troubleshooting

Sample Question

Choose from our 100,000+ questions library or add your own questions to make powerful custom tests.

Question type

Multiple Option

Topics covered

Building Partnership

Difficulty

Medium

Question:

A former customer has expressed a desire to discuss the possibility of resuming the use of your company's services and has provided you a slot for a meeting. What will you do in this situation?

Options

Attend the meeting, be well-prepared, and be ready with your proposal and the service you wish to provide.
Take your technology lead along with you. It will help you to propose a more feasible and practical solution.
Invite the customer to your office; you can include more individuals from teams like marketing, finance, and technology.
The first meeting should focus on relationship-building. You should assure 100 percent support towards the customer. Based on the customer’s feedback, decide the second meeting’s date and participants.