Dispatcher Aptitude Test

The dispatcher aptitude test enables recruiters and hiring managers to hire job-fit candidates within a short period and make unbiased decisions. This online dispatcher test is useful for hiring dispatchers and helps to reduce hiring time by 45%.

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Dispatcher Aptitude Test Assessment

Dispatchers are communications personnel responsible for receiving and transmitting pure and reliable messages, tracking vehicles and equipment, and recording other important information. A number of organizations, including police and fire departments, emergency medical services, motorcycle couriers, taxicab providers, trucking companies, railroads, and public utility companies, use dispatchers to relay information and coordinate their operations.

Essentially, the dispatcher is the conductor of the force and is responsible for the direction of all units within it.
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Typical Responsibilities:

Receives incoming telephone calls regarding service malfunctions and repairs
Providing exceptional customer service to clients at all times
Customer follow-up to determine satisfaction levels
Schedule and dispatch service technicians to customers' homes/businesses
Obtain information from the caller to determine the nature of the problem, and assess the status
Prioritize calls and dispatches to appropriate maintenance/repair crews for investigation and repair
Coordinate repair and maintenance with other departments and contractors
Maintain related records on the disposition of repair and maintenance
Research data relating to service problems
Utilize departmental records and maps to ensure crew dispatch to the correct location
Maintain radio contact with repair crews through the completion of assigned projects
Act as a liaison person with other utilities during repairs or in the event of utility damage
Generate computerized work orders for repair and maintenance requests
Dispatch vehicles to licensed operators
Review vehicle checks sheets and sub-pool dispatch worksheets for accuracy
Initiate vehicle rental agreements assuring completeness and accuracy
Assure rental vehicles are inspected for serviceability and cleanliness when returned
Operate public conveyance vehicles as required
Resolve vehicle dispatch and rental issues with customers.

Key Skills:

Requires literacy and basic computer skills– MS Word, Excel
Basic knowledge of math is required to count money and issue change -Quantitative Aptitude
Must have excellent communication skills, both written and verbal - Verbal Ability and Verbal Reasoning

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How it works

Test Summary

The Dispatcher aptitude test enables employers to identify and hire human resource managers by evaluating their working skills and job readiness. For this reason, an emphasis is laid upon evaluating the knowledge of applied skills gained through real work experience rather than theoretical knowledge.

This may contain MCQs (Multiple Choice Questions), MAQs (Multiple Answer Questions), Fill in the Blank, Descriptive, Whiteboard Questions, Audio / Video Questions, and True or False.

The dispatcher aptitude test contains a combination of application and theory questions that help you to evaluate the managerial as well as practical skills of candidates.

Useful for hiring

Dispatcher

Test Duration

min

No. of Questions

Level of Expertise

Entry/Mid/Expert

Topics Covered

Abstract Reasoning

Our dispatcher aptitude test helps recruiters and hiring managers evaluate candidates' ability to solve problems based on the outside world with sense.