Telephone Etiquette Test

iMocha’s telephone etiquette test is the ideal pre-hire test for recruiters and hiring managers to assess candidates objectively. This test is useful for hiring Telephone Operator, Workplace Receptionist, and Telephone etiquette Consultant. Our telephone etiquette assessment test helps to reduce hiring cost by 40% and increase interview-to-selection ratio by 62%.

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Online Telephone Etiquette Test

Telephone etiquette involves the way you use manners to represent yourself and your business to customers via telephone communication. This includes the way you greet a customer, your body language, tone of voice, word choice, listening skills and how you close a call.

Telephone etiquette skill test helps to hire managers and recruiters to find the most suitable candidate by assessing communication skills over a telephone or a mobile phone. Telephone etiquette test questions are designed and validated by Subject Matter Experts (SME) to assess and hire a telephone worker as per the industry standards. Telephone Etiquette is a soft skills, and iMocha's distinctive scenario-based questions help to evaluate candidates' soft skills.

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How it works

Test Summary

Telephone Etiquette skill test helps to screen the candidates who possess traits as follows:

Good listening skills and politeness
Charismatic, Creative and have a strong sense of humor
Good communication skills
Good people and social skills

Telephone etiquette test contains the latest & quality set of scenario-based questions to assess the operating experience of the candidate. Telephone etiquette test may contain MCQs (Multiple Choice Questions), MAQs (Multiple Answer Questions), Fill in the Blanks, Whiteboard Questions, Audio / Video Questions, Logic Box (AI-based Pseudo-Coding Platform), Coding Simulators, True or False Questions, etc.

Useful for hiring

Telephone Operator
Workplace Receptionist
Telephone Etiquette Consultant

Test Duration

min

No. of Questions

Level of Expertise

Entry/Mid/Expert

Topics Covered

Telephone etiquette

iMocha’s online telephone etiquette test helps recruiters and hiring managers to evaluate candidate’s understanding about communication rules or etiquette for telephonic conversation

Sample Question

Choose from our 100,000+ questions library or add your own questions to make powerful custom tests.

Question type

MCQ

Topics covered

Best practices

Difficulty

Easy

Question:

Q 1. "In your initial greeting to a customer, avoid using good morning or good afternoon. The justification for this is:
Note: There can be multiple correct answers to this question."

You may miss the correct hour.

The caller could be in a different time zone.

The caller might be having a bad day.

No reason; it’s a personal choice.